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The more you know about the people who visit your website, the better. Creating a profile of the people who visit your organization site can help you make better decisions about what you can do for them.

Your website should be the central repository for this research. Here are a few tools you can add to your existing website to compile info on your users.

Feedback forms.

A simple feedback form can gather so much. Tuck these around your website soliciting comments, and you’ll start learning more about who your people are.

Surveys.

If you want serious feedback, host a survey. If you build this into your website, you can keep names, contact information and responses local to your website rather than a third-party service. You can also set it up so you receive e-mail alerts every time someone submits a response.

E-newsletters.

E-newsletters are good sources of information as well as good ways to deliver targeted information to your subscribers. Make sure you have a sign-up form on your website as well as archives.

Call (888) 810-9109 or e-mail if you want demos or pricing.

August Birthday Goodie: Free Webinar

We’re halfway through our 10th year and still celebrating. For August, we asked you what you wanted for a freebie, and you spoke. You want a crash course on how to write for the web. We’re taking registrations through August, so sign up now for this handy session on how to fine-tune your writing to appeal to online readers.

Keep, Cut or Kill: Writing for the Web is Sept. 2, 2010 at 2 p.m. Eastern.

>> Register now!

You may have piles of experience presenting to live groups but are fuzzy on how to make the transition online. Particularly confusing is the difference between an online course and a webinar. While both formats let you present information to people from afar, they’re not the same, nor are they mutually exclusive.

If you’re considering opening up your training to include an online element, this matrix might help you find the best tool for the job.

[Welcome to the Talance Friendly E-mail Newsletter. This is text of the issue our e-mail subscribers just received. Sign up on the lower right-hand side of the Talance homepage.]

Hi, Friends!

If a picture is worth a thousand words, how many words is a video worth? And how much is that video worth if it travels virally, propelled by someone other than you, and saves you effort and boosts awareness of your organization?

In short, a lot.

Many of you have figured that out already. You turn to YouTube to learn about other organizations, for tutorials and movies from your friends and colleagues. And you’ve seen that free and wide-reaching video-sharing sites not only let you tell a story through moving pictures, but they open up the conversation to your fans. This means they can sing your praises for you, and you have a chance to build a stronger relationship with them.

We’re so excited to be presenting on just this topic at Massachusetts Service Alliance’s 2009 Conference on Service and Volunteering on June 4 in Marlborough, Mass. Learn more and register here: http://www.mass-service.org/

Our own Monique Cuvelier will be presenting the closing session, Using YouTube in Volunteer Programs. We hope you can come and learn a bit about engaging volunteers through video and share some of your stories. We’ll also be holding a drawing for a $300 Talance gift certificate and a copy of Jill Friedman-Fixler’s book Boomer Volunteer Engagement: Collaborate Today, Thrive Tomorrow.

If you can’t make it, but you’re on Twitter, you can follow the discussion at #MCVS.

Remember that Talance is offering a 30-minute free webinar on Does Twitter Matter for Non-Profits?, Tuesday, June 23, 2009 from 2-2:30pm Eastern. Learn how you can make sense of this madly growing tool and how it applies to you.

»Register for this free webinar now!

Have a technology question? Ask it, and we’ll answer! We answer a reader question in the blog every week for the benefit of everybody. We’ll review your question before posting (don’t be shy about asking – no question is stupid!) and get back to you with a response.

»Ask a Tech Question

The most popular recent posts on Talance Friendly Web Tools Blog. Make sure you’re reading http://talance.com/blog and sign up for the news feed.

Reader Question: How Do People Find Me on Twitter?
Description of a few ways people might be finding you on Twitter.

Do Your Own Social Media Survey
The best way to figure out what social media to invest in is to ask the people you’re trying to reach.

Spring Clean Your Website
How to tidy up the messiness that worked its way into your website over the winter.

Who Uses YouTube
Everybody knows it’s full of 15-year-olds lip-synching to pop songs. Right? Wrong.

Why is your synagogue using Twitter?
It’s happening ever so slowly, but more and more synagogues are beginning to experiment with Twitter. Why are you?

Make a Better Website with a User Survey
Set up a questionnaire survey to find out what your audience thinks is most important.

Every Door on Your Website Is an Entryway
One of the mistakes people often make is assuming visitors come to a website only through the homepage.

Working Your Out-of-Office Reply While You’re Away
Get a little fancy with this message and do a bit of promotion while you’re at it.

Need Some Help?

Talance has helped clients launch scores of projects, ranging from websites to online newsletters to CRM projects. Please click here to schedule a time to talk about your next project or to request a proposal.

Find Us Fast

Read About Talance

Receive the newsletter. Subscribe Now!

Join Talance on Facebook.

Follow us on Twitter.

Send to a friend. Don’t keep this good stuff all to yourself. Click that Forward button.

[Welcome to the Talance Friendly E-mail Newsletter. This is text of the issue our e-mail subscribers just received. Sign up on the lower right-hand side of the Talance homepage.]

Hi, Friends!

The world, as they say, is atwitter about Twitter. It’s amazing, considering that last November, when we surveyed Massachusetts non-profits to see how they were using social media, no one even knew what a microblog was! Now everybody is Twittering.

That’s why we’re presenting the Talance community a 30-minute free webinar on Does Twitter Matter for Non-Profits?, Tuesday, June 23, 2009 from 2-2:30pm Eastern, presented by Talance’s own Monique Cuvelier. Learn how you can make sense of this madly growing tool and how it applies to you.

We’re keeping the presentation short – so you still have time to eat lunch – but we’ll stick around for 20 minutes for a Q&A session and also be scheduling free follow-up web strategy consultations for anyone who wants them.

»Register for this free webinar now!

Talance offers a new security service to evaluate and fix security vulnerabilities in client websites. The Talance Security Update Service (TSUS) monitors the Drupal community for discovery of any threats so you don’t have to. We help protect your website, web information and users against the latest security threats by delivering immediate and ongoing updates for various vulnerabilities as soon as they’re discovered.

One year of unlimited monitoring is available for only $49. If you’re interested in this package and having Talance monitor and update your website, please contact us.

»Contact us to sign up now!

Are you one of our many clients who are ramping up their social media strategy but haven’t yet integrated it into your website? If so, you’ll love this.

We’re offering a stylish and effective collection of social media links and icons to keep your constituency plugged into your ongoing social media marketing efforts. This little upgrade is fast and effective.

»Contact us to put this on your site now!

Want to pick up quick tips and resources on technology and web strategy for your non-profit?

»Follow us on Twitter.

The most popular recent posts on Talance Friendly Web Tools Blog. Make sure you’re reading http://talance.com/blog and sign up for the news feed.

Spring Clean Your Website – Part 1
Three things to prep for your week of good housekeeping.

Spring Clean Your Website – Dead Links (Part 2)
Find and remove your dead links.

Spring Clean Your Website Copy (Part 3)
As time passes and your goals and objectives evolve, so should your website copy.

Spring Clean Your Website: Refresh the Design (Part 4)
Make sure your site looks like a cohesive piece and still looks up to date.

Five Great Takeaways from Church Websites
Tweaks that can make your church or synagogue site better.

Killer Church Websites
Websites that engage and create community

Working Your Out-of-Office Reply While You’re Away
Get a little fancy with this message and do a bit of promotion while you’re at it.

Need Some Help?

Talance has helped clients launch scores of projects, ranging from websites to online newsletters to CRM projects. Please click here to schedule a time to talk about your next project or to request a proposal.

Find Us Fast

Read About Talance

Receive the newsletter. Subscribe Now!

Send to a friend. Don’t keep this good stuff all to yourself. Click that Forward button.

Join Talance on Facebook.

Good website navigation is so intuitive you never even think about it. Bad navigation you certainly notice, because it makes you work hard to get where you want to go. The trouble is, intuitive design takes careful thought. You’ve really got to predict your site’s visitors’ movements, and be ready for any effort they’ll make.

Not all website designers do, of course. Many – quite innocently, I must add – think not a bit about how people use websites. They don’t read reports, they don’t think critically about what confuses them whey they visit sites or they get a little too creative in their efforts.

I’ll be addressing usability in an upcoming e-seminar (there’s still time to register if you hurry – click here to do so) , but I wanted to share some common mistakes, in no particular order, in case you feel like frustrating your site visitors and driving traffic away:

1. Use inconsistent navigation. Vary it from page to page. Sometimes put it on the top, sometimes put it on the side, and forget to add menu items here and there.
2. Get cutesy with navigation. Rather than saying “Home,” “About Us” and “Services,” say “The Homestead,” “Meet the Gang” and “What Makes Us Tick.” It also helps if your audience is mostly English-speaking and you write your navigation in a foreign language with foreign characters – like Hebrew (you know who you are …).
3. Don’t add a home link and assume everyone knows to click your logo to go back to the homepage.
4. Put your navigation links in alphabetical order or order or length – anything but order of importance.
5. Make pages open in new windows, thereby risking pop-up blocking software won’t allow that page to open and disabling your site visitor’s back button.
6. Forget sub-navigation – put every single link on every single page.
7. Put navigation at the bottom of the page or somewhere else “below the fold.”
8. Give users multiple choices to perform one action. For instance, if you’re selling something, list three different places they can buy it.
9. Use too many menus. At least three. In different places. With redundant choices.
10. Don’t even use navigation – just put some links around the page.

We’ve been invited by a client that serves synagogues to put together a series of quick-hit webinars based on common problems their constituency has with technology. We’re still not sure which will be the most welcomed by the community, so I wanted to open up to you for your vote. In exchange, we’ll host a presentation on the same topic for no charge. You can post your thoughts by clicking the comments link here or by contacting me directly.

Which would you rather learn?

• Put your first video on YouTube
• Create your first podcast
• Start your first blog
• Understand search engine optimization
• Create a Facebook group/cause
• Put photos on Flickr
• Understanding RSS
• Effective e-mailing

Thanks for your vote!

Now’s your chance to introduce yourself: two events are coming up where I’ll be making presentations online.

One is a show and tell event about our online learning services, which you can catch on the Nonprofit Technology Network (N-TEN), a good network you should get to know anyway.

The other is a web primer on what a CMS (content management system) is, why it matters and how to budget for a new one:

Both are free and open to the public, so sign up, pass the word and say hi.

If you’ve heard the words “Drupal” and “Joomla” but think they may be ancient tribes, have I got the online seminar for you. Since one of the most common questions I hear from a potential client is “What is a CMS, anyway?” we’ve put together a webinar to answer just this question.

Sign up on our website (for free), and you can learn:

• What a CMS (content management system) is and what it does (hint: it’s a great way for you to manage your website)
• Why it’s important for nonprofits
• Advice on how to budget for a CMS project
• And more!

Hope to connect with you May 20 at 2 p.m. Eastern.

http://www.talance.com/event-registration