It’s easy to get close to people sitting in the room with you. You can look at their face, hear the sounds they make, shake their hand—do all the normal communication skills you use when you build a relationship with another human being. Rapport-building skills are a little less obvious when you and your learners […]
Think back to that one person who worked with you in the past — the one who seems to have mastered their job. You know the one: It’s that team member who seems to know all the partners, gets along with every team, and can easily connect with coworkers and clients in a meaningful way.