Say It with a Smiley

[This is the third in a series about e-mail. Read earlier posts under the category e-mail.]

Emoticons, short for "emotion icons," and also known as smileys, are punctuation combinations that can help soften an informal message. Here are some frequently used emoticons and their definitions. Use them in moderation; too many can make your messages look too doodled-on.

: )happy

: (unhappy

; )wink, jest

: Dlaughing

: Oshocked

: pgiving the raspberries, poking out tongue

>: (mad

E-mail Policy for the CC Field

[This is the second in a series about e-mail. Read earlier posts under the category e-mail.]

It seems e-mail overload is inevitable as long as people reach for the sometimes sinister "cc" field. By including everyone in your address book, or even a handful of people who you might like to include in a discussion, you can create an overwhelming influx of mail. The cc field also has political issues. Some employees will include a higher up simply to make the main recipient look bad.

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