How Nonprofits Might Use Twitter

In the next few years, we're going to be hearing even more about so-called microblogging. So it's not a bad idea to start reading about it now. Besides, many organizations are using microblogging with products such as Twitter to great effect (follow me on Twitter, if you're curious).

An article in BusinessWeek talks about how airlines are using Twitter to handle customer support. Look at this example from the article: