Finding the Right E-learning Manager

Finding e-learning manager

One of the first questions we ask during the kickoff of a new project is, “Who’s taking ownership of this e-learning project?” It’s incredible how many times that answer is, “Nobody.”

Involvement is crucial for a successful e-learning program. Appointing no one as the champion for your program will have one of two outcomes: no one will do anything and your program will be wasted, or someone will do everything, but you’ll never respect or realize the amount of work they do.

Managing an online training program is a big job. Bigger than you may realize, and it is specialized work. The e-learning manager is often the go-to person for scheduling, managing updates, coordinating review staff, and answering all questions. If anyone wants something done, it falls to the e-learning manager.

Look for someone who …

Has learned online. All the better if they have taught online or at least earned a degree online.

Knows a little (but not necessarily a lot) about learning management systems. You may choose to handle technical updates in-house or contract out to a provider like Talance for managing.

Is wildly organized. This person should keep schedules and be good at documenting methods for updates and changes. They should have systems for organizing copy and pictures. They should remember passwords. They should be good at follow-through.

Is a good promoter. Your manager should also be savvy about promotion. Even if you have a marketing department, your manager should know something about making connections, promoting internally and outreach.

A good web manager can pay for themselves several times over. You’ll be glad you started taking this position seriously.

[Photo credit: Search Help, misterbisson on Flickr]

Race to Understand Health Insurance

Race to Understand Health Insurance

The key launch date for the Affordable Care Act is only weeks away, but the problem remains that there are too few people who know enough about health insurance to be able to explain it to 30 million people who have never been insured.

The federal government has recruited nonprofits and related organizations to help with training, but many of these groups lack the foundation they need to begin the intensive government “navigator” programs. Many groups have little or no experience in health insurance, such as church groups or soup kitchens. But even medically experienced health workers and educators lack core skills around understanding health insurance.

An important first step is understanding the basics about insurance–topics that deal with how people sign up for help, what kinds of programs are free for them, and important vocabulary terms.

CHWTraining.org, an online training company in Massachusetts, offers one possible solution to the knowledge gap. Navigating Health Insurance is an affordable online course that launches September 23 and provides that basic foundation of insurance knowledge that navigators, community health workers and patient navigators can build on.

The timing is critical, because individuals can begin shopping for new health insurance policies on October 1 and have six months to enroll.