We recently conducted a report of our course HIV/AIDS: Supporting Community Members. The results had us giving each other high fives around the office: 70% said the course gave them the tools they directly needed for work, 90% said they had significantly increased competence in the topic, and one person said they used the course to kick-start a syringe exchange program in their community. Exactly the kinds of results we love to see.
But when we asked how much importance learners’ managers placed on the skills and concepts they picked up, we were less than enthused. More than a third said their managers did little to let them use their new skills.