The key to making better online courses is to test, revise, and test again.
My love for The New Yankee Workshop has nothing to do with cabinetmaking skills. It has more to do with the process summed up by Norm Abram's maxim: "Measure twice, cut once."
That phrase embodies how careful he is and how much attention he gives his projects. His carpentry skills aren't slap-dash, second-nature. They're methodical. He demonstrates on every show that a perfect product comes from careful planning, measuring and testing (and really good tools).
It's not so different from creating finely crafted computer-based courses. A resonant course that keeps employees excited and helps them learn skills they'll remember isn't thrown together. It's built carefully, methodically and tested.
It can be difficult to explain what patient navigators do. It's one of those times that showing is better than telling.
The video Changing Outcomes from the Massachusetts Department of Public Heath's Patient Navigation Training program has a new video that shows what navigators do beautifully. It's an excellent health education tool.
View, and share, whenever you need some assistance describing how public health workers operate.