What Our Clients Value Most
We at Talance team think of ourselves as just as cuddly and welcoming as a Tickle Me Elmo, but that’s not really what counts. What counts is that YOU think so too. We also think it’s important to know what you want, where we can improve, what could make Talance a better company, and thus, what could make you a better organization.
So, we asked. Last month we sent out a customer satisfaction survey to our existing clients, offered up a Starbucks gift card for one lucky respondent (WTG, Ellen!) and hoped that you think as kindly about us as we do about you. We also followed up on a few particularly compelling responses via a market researcher to see how we might address your needs better.
The results? In a word, amazing.
Our survey yielded an impressive 57% response rate, which made us extremely grateful and tipped us off that we have a healthy relationship with our clients.
The results and comments made us fairly glow. Every single respondent said they would consider us for a new project.
Furthermore, we’ve got some major cheerleaders out there. Everyone said they would recommend us to their contacts.
We received some excellent suggestions regarding the services we offer and are already acting on folding in some of those services.
Our clients overwhelmingly indicated that what we do makes life easier for them – and we rock with deadlines.
Where We Excel
Because we work online and think it’s useful to visualize data, we took all the comments from our survey and created a tag cloud out of them. The theory was that we could see at a glance what people associate with us most strongly. The results are fascinating, and heartening, so we’re sharing them with you here. Click the image below to open a larger copy in a new window.
Talance's Value (Click To Enlarge)