Conversations Are Not Quantifiable: Social Media ROI

Establishing a social media marketing plan requires heaps of work. Of course you want to know how much you’re getting out of all the hard work you’re putting into one. But the trouble with boiling down ROI on a social marketing effort is, “… you are trying to put numeric quantities around human interactions and conversations, which are not quantifiable.”

This is according to a helpful post from Jason Falls, who writes for Social Media Explorer. He says every session on measuring ROI in social media is a waste of time. That seems extreme to me – it’s only a waste if your “return” is monetary - but I understand his point. Embarking on a social media plan is more about getting out there and joining in the conversation than converting sales.

But it makes sense for churches, synagogues and non-profits, where the goal is to join in the conversation. The point is to figure out how you're going to quantify your social effort.

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