Handy CI Tools for Nonprofits and Small Companies

At the Special Libraries Association conference in Denver, CO, last June, I heard the term "competitive intelligence" uttered more than "Who's giving away the free cookies?"

CI, as it's called, is not exactly in James Bond's arena, but even he would agree it’s helpful to know what the competition is up to. It's an imprecise practice that consists of Internet research, networking at events and even eavesdropping in elevators to see what you can learn about similar organizations.