It’s true that your website should be a reflection of your organization’s goals and audience, but there are a few proven tools that we suggest again and again because they simply work. They make a more interactive website. They drive more support. They deliver information most efficiently.

I happen to be right, but you don’t have to take my word for it. I ran a check against some of best top non-profit websites out there – the ones that were official nominees for the 14th annual Webby awards – to see what tools they had on their homepages.

Here are the top eight and why they work so well. Keep reading and you’ll see the breakdown for Teenage Cancer Trust, ASPCA, One, SocialVibe and The Nature Conservancy.

Search

There’s only so much information you can cram onto your homepage. Search provides a way for website users to tap into your reservoir of information.

Donate button

You’ve got to earn money, and people want to give it. Don’t stand in their way.

Newsletter

Establish a regular newsletter and then encourage people to sign up. This way you can remind them that you exist and that what you do matters.

Slide show

Slide shows are an efficient way to display evocative, image-based content in a confined space.

Blog

Blogs not only keep your constituency informed of what you’re doing, but they also help fill your website with content. That gives search engines more to latch onto, and therefore drive more people to your website.

Social media plug-in

Whether you have an initiative on Facebook or Twitter or some other social networking platform, bring it into your website. It serves as a cross-promotional element and gives people other ways to interact with you.

Featured stories

Websites can go stale quickly, but a list of featured stories or news items can keep it fresh.

Here are the tools those top five non-profits are using on their websites. Look familiar?

Teenage Cancer Trust

• Search
• Donate button
• Slide show
• Latest news
• Newsletter
• Directory/support network

ASPCA

• Search
• Join now button
• Donate button
• Newsletter
• Highlighted stories
• Online shop
• Social media accounts

One

• Join now button
• Search
• Slide show
• Newsletter
• Blog
• Social media accounts

SocialVibe

• Slide show
• Newsletter
• Facebook link
• Twitter feed
• Blog

The Nature Conservancy

• Search
• Newsletter
• Slide show
• Interactive map
• Social share
• Social media accounts

Honestly, who feels like delving into those voice mails and uncompleted projects this early in the week? Fill your cup of coffee and watch these five great little movies that will help polish your tech education.

What Is Drupal? from help.asu.edu on Vimeo.

Search Engine Optimization (SEO) basics for Non-Profit Organizations (NPO) from Firstgiving on Vimeo.

Demo Usability Test by Steve Krug from Larmon VanWinkle on Vimeo.

History of the Internet from Melih Bilgil on Vimeo.

Why Video Content Is Important from WebDesign.com on Vimeo.

Wikipedia is ranked the 6th most popular in the world (fifth most popular in the US), so it might come as a surprise that it has only a staff of 10, and the rest of it’s enormous success is built on volunteers. Wikipedia is a non-profit. (Cash-strapped non-profits: think about that next time you’re wondering how you’ll get everything done on your current budget.)

Of those 10 employees, almost all of them are focused on keeping the website up and running. They manage the site, handle design, manage servers, babysit the network – generally make sure that the information goes where it needs to. The volunteers, on the other hand, feed the site, make sure the copy is correct, handle bite-sized tasks, which in the aggregate, are enough to make Wikipedia one of the biggest sites on the planet.

The important lesson here is not just that you can accomplish great things with volunteers, but that they need to be applied to the correct task. If something is as integral to your organization as your website, pay for it. You’ll free up volunteers for other tasks that meet their individual skills without weighing them down with such a complicated task as a website, but you’ll never be emotionally beholden to someone who’s donating their sweat (and possibly tears) to your site.

I’m in the middle of researching a massive project now where most people I’ve interviewed say something to this effect: “Rather than go through the hassle of updating the website, we’ve just let it go.”

What a waste! To have a website that people are actually visiting (even if there aren’t many), and that can be actually working for you is a waste of time, space and even reputation. Sure, websites take dedication and work to update, but it shouldn’t be so hard to work with that you simply let it go.

Solution: the blog.

Blogs are workhorses. Your website can be fairly static, but if you have a blog, it instantly becomes dynamic. They constantly pump new information into your site, and provide a way for you to disseminate important information to your audience. If they’re using RSS feeds, they don’t even need to remember to go to your site. Turn on comments, and you can have a discussion with the people who visit.

What to write about?

• Project updates
• New grants
• The people around your office
• Useful information for your clients
• Trends in your field

Anything that shows your funders, investors or prospects that you know what you’re doing.

If you make one addition to your website, make it a blog. And the pledge to work on it at least once a week. It’ll do wonders for making your site relevant.

What we’re reading this week:

10 Examples of E-newsletter Footers and Headers with Social Links
While working on a redesign of his newsletter, Ben, a blogger for e-newsletter service MailChimp, collected standards and best practices. Here’s what he found.

How To Split Up the US
A very cool visualization that represents how relationships develop across geographical boundaries in 210 million public Facebook profiles. It helps understand how your social network forms and travels.

Measuring Type
“A selection of the most commonly used typefaces were compared for how economical they are with the amount of ink which they use at the same point size. Large scale renditions of the typefaces were drawn out with ballpoint pens, allowing the remaining ink levels to display the ink efficiency of each typeface.”

Articles on Nonprofit Marketing and Communications
Long list of helpful articles on how non-profiters can market. Via kylacromer on Twitter.

This is a guest post from some of our favorite clients: Lauren Dean, Manager of Communications & Public Awareness, and Allison Smith, Highland Street Ambassador of Mentoring, at Mass Mentoring Partnership. We asked Lauren what blogs she turns to regularly for help running her job at a major non-profit.

Top 5 Blogs

1. Nonprofit Tech 2.0
Bookmark this on your favorites right now. Every non-profit interested in using social media or actively using it should be reading this blog that is dedicated to “helping nonprofit organizations utilize the Internet as a tool for social change.” Its creator, Heather Mansfield, is the owner of DIOSNA|Communications and has over 15 years of non-profit fundraising and online community organizing experience. She brings it all to her blog, introducing new social media tools beyond the normal Facebook and Twitter, and thinks outside the box with fresh ideas to spice up your non-profit’s Web presence.

2. Beth’s Blog
I really enjoy good and informative graphs, therefore I read Beth’s Blog: How Nonprofits Can Use Social Media. Beth Kanter is a tour de force when it comes to social media, having written on the subject extensively, and it is no wonder why she was named one of Business Week’s “Voices of Innovation for Social Media.” After being introduced to her blog early on last year, it has been a mainstay on my top visited Web sites.

3. Something for the Ladies
Every day needs to have a good soundtrack. On the days when I am bored with my Ipod I turn to “Something For the Ladies” for music. It is a great showcase of music that I wouldn’t necessarily hear if not for this blog. And since I am a lady, it is seemingly appropriate.

4. Mashable
These people are Web gurus! Really. The site neatly packages Web 2.0 and social media news for your consumption – a quick rundown of today’s posts on the home page include business deals, free offers, job postings, trends, and commentary. Whew! Best of all, this well-rounded collection of posts is aimed at every social media audience imaginable, whether you’re an early adopter or enthusiast; business person or non-profit worker; marketer or engineer.

5. Kath Eats Real Food
OK, so this is not work-related. But this food blog mesmerizes me! Kath lost 31 pounds through transforming her eating habits and adapting more exercise, and her blog is dedicated to her daily consumption and activities…and she takes some pretty good pictures of her food. I like it because she is such a varied, healthy eater and the blog gives me new ideas of foods I should try. While she might eat healthier than most people, she also eats rather normally – the girl likes her snacks! She’s on her way to becoming a registered dietitian because of her new-found appreciation for healthfulness, as well as a desire to help others.

Based in Boston, Mass Mentoring Partnership is the only statewide organization solely dedicated to strategically expanding quality youth mentoring in Massachusetts. As the umbrella organization for more than 165 mentoring programs across the state, we provide them with training, technical assistance, networking, advocacy, recruitment support and resources. Read more on the Mass Mentoring blog.

What we’re reading this week:

What Makes a Product Cool
People go nuts for the iPod. It’s useful to read about neuromarketing to understand better how people emotionally connect with products. How does this transfer to popular websites?

Twitalyzer – The Average Twitter User
This slideshow from the company that measures who uses your Twitter account. Good overview to the kinds of people who use Twitter.

Design Patterns
Ever wonder why things are designed the way they are? This library of conventions tells you the why behind where website widgets are placed.

Building a successful online community
One of our own mantras is to make the web a friendlier place. This article from the Creating Passionate Users blog shows you how you might build your own community through being friendly.

Many nonprofit organizations that are beginning to adopt Web 2.0 technologies consider them the “cool” part of their online communication. They look at them as a way to engage younger or larger audiences or to project an image of hipness.

But the reason social tools such as Twitter, Facebook and Flickr have become so popular is that they make it incredibly easy for people to work together. Yet, if you look at the internal structure of many organizations, you’ll see that they communicate with one another through phone calls, printed notes and in-person meetings. True, there’s no substitue for face-to-face communication, but social tools can make it much easier to share information among your workmates.

For example, every time we have a meeting at Talance HQ, we have our intranet chat open to facilitate sending links or snippets of documents back and forth. We open a bulletin board for every project so the whole team can communicate about it, and we have a record of everything that was said. Our wiki keeps track of standard procedures and methodologies so we can access them any time, and make revisions when necessary. We use these tools in the office and with our team members who live across the country, and we do it because it’s entirely practical.

The majority of our social tools are built into our website (you do have a CMS, don’t you?). It’s the perfect place to build out a business, because everybody knows your web address, and it’s all centrally stored and accessible online.

Think about what you can do to make it easier for your employees to communicate with one another, and then give them the tools they need. You’ll very well find your organization runs better just by opening up new avenues of communication.

Undeniably, social tools like Twitter and Facebook can help your congregation. But which is better? Take two nanoseconds and give us some feedback on our poll. We’ll report our findings.

[Photo credit: Megaphone. by Mal Cubed, on Flickr]

Twitter messages (aka tweets) may be limited to 140 characters, but have an impact greater than your typical sentence. Follow these tips to make sure your efforts aren’t the equivalent of online mumbling. (Curious about what Talance is saying? Follow us @talance.)

Make sure people are listening.

Just because you’re tweeting doesn’t mean anybody knows about it. Make sure to tell them. Announce it in your bulletin. Mention it during meetings or services. Upload your contact lists to see who in your network is using Twitter. Take steps to make sure people know about your Twitter initiative.

Say something worth saying.

Even if everyone in the world is listening, they’ll tune out if you don’t say anything worthwhile. Plan what you’re going to say, and make sure it’s worth saying. This doesn’t mean you need a daily Twitter script, but it does mean you should think about what topics you’ll be covering. I keep a sticky note on my monitor that has a list of the topics I want to make sure to cover in Talance’s communications.

Repeat your tweets on your website.

Your website should be the central hub for all your communication. This means that any Twitter, Facebook, e-newsletter, etc., project you have should lead back to your site. Since you can keep deep stores of information on your site, this is your opportunity to point people there for more details. In terms of Twitter, this means showing your most recent tweets show up in a Twitter feed, and also providing a link back to your Twitter account on the homepage.

Repeat your tweets everywhere else.

Most social networking services, including Facebook, Delicious, LinkedIn, MySpace, Wordpress blogs, all have Twitter plug-ins, which allow your most recent tweets to show up on those services. Use them!

Energized?

Start bragging about your tweets by telling us about it in the comments box below.