Friendly Web Tools Blog

I mentioned earlier this week that nonprofits should think more carefully about web marketing, not only because they should think of marketing as a way to build and sustain their community, but also as a relatively inexpensive ways to do so.

One of the best examples I’ve seen for creating online community that makes a difference is the We Campaign, the project of The Alliance for Climate Protection — the nonprofit, nonpartisan effort founded by Al Gore.

I love the action alerts, the blog, which they call “What’s New,” and the get-active, community-driven effort, which is online.

Think about your organization and how you might reconfigure your online presence to build community. Can you offer up your own action alerts? Can you start a What’s New blog? What about Facebook or MySpace - is there a way you can increase your reach by starting a group there?

This Halloween I might dress as the economy. I can’t think of any scarier. You’re right to be scared too, especially if you’re a nonprofit and beholden to funders, because you’ve got to make the case why you need a good website.

Hold on. Reality check: you aren’t thinking of cutting funding for your own website, are you? That would be a grave mistake. Websites are not only the public face of your organization, but the best tool you have to information and create a community on a budget.

Now that we’ve got that straight, let’s look at the top 10 things your website should have so that it gives you a good return on your investment. And just hanging in there won’t cut it. People will stop visiting your site - and thinking about your organization - if they don’t see some worthwhile action happening online. This is one of those times you need to invest.

In no particular order (because they’re all important), here are 10 things your website simply must have and that will wind up saving you money.

1. Contact form. You can always post your e-mail address on your website, but be prepared to be overrun with spam. Avoid this by putting a contact form on your site to make it easy for your website visitors to reach you and to avoid spammers at the same time. You might also think of adding a Captcha to your form.

2. A place for feedback. This could be a contact form, but better yet, let your website visitors leave comments. This might be on your blog, on news postings or on articles. You can also allow ratings, which lets people cast their vote.

3. Consistent navigation. Make sure people know where to go on your site by putting your navigation in the same place everywhere.

4. Regularly updated information. Freshness keeps people coming back. At the very least, make sure you’re cycling through new content on the homepage on a weekly basis. Blogs and Twitter accounts make this an even easier way to create an online community through content.

5. Analytics. Try a tool such as Clicky or Google Analytics to find out when people are coming to your site, where they’re from and a whole load of other stuff. Analytics tools are way more powerful than a counter.

6. Donate now button. If you’re a nonprofit that accepts donations from a constituency, make it clear and easy.

7. Address front and center. A street address. With a phone number. Do it.

8. Search tool - for your site, not someone else’s. A search box will help your visitors find exactly what they need. But don’t make the mistake of putting a Google search box or a search tool from another site on yours. You just make it easier for people to leave.

9. Really good URLs. This starts with your web address (I know nonprofits are swimming in alphabet soup, but don’t make everyone else guess your acronym). Then make sure you have Clean URLs installed throughout.

10. A CMS. A content management system will make these things a bajillion times easier to do if you have a publishing system in place. Here’s how we do it.

In the next few years, we’re going to be hearing even more about so-called microblogging. So it’s not a bad idea to start reading about it now. Besides, many organizations are using microblogging with products such as Twitter to great effect (follow me on Twitter, if you’re curious).

An article in BusinessWeek talks about how airlines are using Twitter to handle customer support. Look at this example from the article:

Christofer Hoff tweeted his displeasure with Southwest (LUV) on Apr. 28, when his flight was delayed and his luggage disappeared. The next day he received the following message from Southwest: “Sorry to hear about your flight—weather was terrible in the NE. Hope you give us a 2nd chance to prove that Southwest = Awesomeness.” In a blog post about the incident, Hoff wrote that it was “cool and frightening at the same time.”

Think about what parallels you might be able to draw between Southwest and your own organization. Can you use a microblogging site to …

• Notify your community about a successful fund-raising effort? (E.g., “Hurray! We just hit the $8000 mark! Help us get to $9000.”)
• Update volunteers on an upcoming opportunity? (E.g., “Friends of the Burlington Library: we still need four people for the book sale. Bring a friend on Saturday.”)
• Bring about social action in real time? (E.g., “Help us protest for fair wages. We’re meeting at 4th & Filmore. Bring your T-shirts and pickets.”)

Twitter or another microblogging site might not be for you and your organization. But it doesn’t hurt to educate yourself. Zappos (the company that sells shoes online) has a handy quick-start guide to Twitter, which is a pretty good intro for anyone.

Very nice! Our friends at STAR (Synagogues: Transformation and Renewal) have launched a new YouTube Channel to promote their programs and to aid in their ongoing quest to educate synagogues in the powers of technology.

I believe one of the tools they use to put together their web videos is the Flip camera, which I’ve mentioned here in the past.

Check it out and click Subscribe so you can receive updates from this great organization.

The thing about weblogs is that they’re supposed to be quick and easy to put together. A theory that’s compounded by the number of people who “blog” live events. That’s to say they attend an event and bring their computer with them and provide nearly real-time feedback on what they’re seeing.

That’s of course the idea, but it takes much more work than that to actually crank up the blogging machine. That’s why I liked this posting by WebWorkerDaily about what one contributor takes with her to do live blogging. Her list of hardware includes:

• Computer
• Good, capacious computer bag
• Flip video camera (I’ve mentioned this before on my own weblog)
• Digital recorder

The software, well, that’s another big list altogether, and fodder for a future post.

I’m always looking for ways to demonstrate how technology is relevant for our clients. So when I happened across this detailed explanation of how Rabbi D. Nimchinsky brought along his digital camera to snag some videos and upload them to YouTube during an 8th grade field trip to Washington DC, I was delighted.

The good rabbi says:

The results were very gratifying. Each day we received numerous emails from parents, teachers and other students commenting on the trip, the video bloggers, and the students in general. It built up a good deal of enthusiasm and excitement about the trip which the kids were thrilled about when they called their parents or friends in the school.

Look at this detailed how-to on the AVI CHAI Educational Technology blog.

How do you reach your constituency when they’re teenagers, don’t use e-mail, aren’t on Facebook and the cost of texting is prohibitively expensive? It’s a good question that came in to me today.

One option is to set up a Twitter account and start promoting it to your audience. This is a service that you can access from your PC and send short messages that your teens can subscribe to. Think mini-blog. Check out this handy list of questions from Twitter’s site.

Otherwise, most cell phone providers give e-mail addresses to their subscribers, with their cell phone number at the beginning and their provider name at the end (something like 1235551212@verizon.com). It’s generally free to receive e-mailed text messages for them and free for you to send them. Ask your teens who they have service with, and this will go a long way to connecting with them.

Major props to Rabbi Eli Garfinkel for using technology in a creative and forward-thinking way. The Ask My Rabbi Show lets the inquisitive anonymously send their Jewish-related questions to the reb, who will answer them in front of a camera and post the answer online.

My question: why aren’t more Jewish organizations thinking so creatively about web technologies?

One of the most frequent questions we get at Talance is, “Why does social media matter to my nonprofit?” Well, it matters for many reasons, which I regularly expand on in these pages.

N-TEN is also trying to address the relevance in a new curriculum project called We Are Media. Here’s a blurb from a release I received on my Facebook account:

We are Media is NTEN’s Social Media curriculum project where the community is the curriculum! We invite you to join the conversation each week as roll we out a new theme related to social media and nonprofits.

The first module looks more in depth at social media any why it does (or doesn’t) make sense to fold it into a social media strategy for a nonprofit organization’s overall communications plan.

It’s an interesting initiative, and one that aims to provide some guidance for a question that’s commonly asked but not so commonly answered.

If you’re anything like me today, you’re obsessively checking the clock waiting for July 4th and the long weekend to get here already. The last thing I feel like doing is to find a new friendly web tool to help me with my work.

So, with that in mind, I give you We Feel Fine, a brilliant time-waster that contains a hidden lesson about social media and how we’re all interconnected online.

Here’s information on the project’s mission from co-creator Jonathan Harris:

Since August 2005, We Feel Fine has been harvesting human feelings from a large number of weblogs. Every few minutes, the system searches the world’s newly posted blog entries for occurrences of the phrases “I feel” and “I am feeling”. When it finds such a phrase, it records the full sentence, up to the period, and identifies the “feeling” expressed in that sentence (e.g. sad, happy, depressed, etc.). Because blogs are structured in largely standard ways, the age, gender, and geographical location of the author can often be extracted and saved along with the sentence, as can the local weather conditions at the time the sentence was written. All of this information is saved.

The result is a database of several million human feelings, increasing by 15,000 - 20,000 new feelings per day. Using a series of playful interfaces, the feelings can be searched and sorted across a number of demographic slices, offering responses to specific questions like: do Europeans feel sad more often than Americans? Do women feel fat more often than men? Does rainy weather affect how we feel? What are the most representative feelings of female New Yorkers in their 20s? What do people feel right now in Baghdad? What were people feeling on Valentine’s Day? Which are the happiest cities in the world? The saddest? And so on.

Enjoy!