By Jill Friedman Fixler and Beth Steinhorn, JFFixler & Associates

This is a guest post from two of our favorite clients: Jill Friedman Fixler and Beth Steinhorn of JFFixler & Associates. Jill is the President and Founder and Beth, a Senior Strategist, coordinates the marketing at this consulting firm that specializes in transforming organizations through innovative volunteer strategies. The firm works with some of the biggest names in the sector, including Canadian Cancer Society, National Multiple Sclerosis Society, Hostelling International – USA, California State Libraries, and many more. Since April is National Volunteer Month, and these two are the go-to experts on the subject, we asked them to write about how to engage volunteers in your marketing efforts.

In a time when economic reports continue to bring challenging news to nonprofits, it’s rare to read about a resource that’s growing – but volunteers are a growing resource that can help your organization fulfill its strategic priorities. You can harness the abundant skills and interests of your volunteers and apply them towards your organization’s priorities, including marketing and communications.

Here are a few examples of how volunteers, cultivated strategically, can help your organization fulfill its marketing objectives:

Developing an Effective Marketing Plan

Engage marketing professionals as pro bono consultants to advise your marketing team on effective tactics. They can consult on the development of a realistic marketing plan, share trends to inform how you prioritize your efforts, and leverage their existing relationships with local media to get coverage of your organization. Many corporations are seeking ways to shift their philanthropic efforts from cash to in-kind, pro bono contributions. Contact local companies to see if they will “loan” their marketing professionals to your organization and connect with local volunteer centers and online volunteer matching organizations, such as VolunteerMatch.org.

Keeping your Website Dynamic and Updated

Keeping your website dynamic and up-to-date is a challenge for many organizations – but it is critical to maintaining a meaningful dialogue with your constituents. Who amongst your existing volunteer corps is proficient in online technologies? Who is a good writer? They can be tapped to partner with staff to enhance your web presence. A technologically savvy volunteer can become your “Calendar Guru,” keeping your online calendar updated and posting new, relevant events on your calendar as well as other community calendars. Volunteers who are good writers can write guest blogs, sharing their stories and interviewing others to diversify the “face” of your organization, while also sharing important news with your followers. Don’t have a Twitter account yet for your nonprofit? Consider cultivating a “Twitter Tutor” to help staff set up the account, research and select the organizations and individuals to follow, and help staff and other volunteers determine how and when to tweet and post links.

Promoting Your Programs and Other Volunteer Opportunities

It’s easy to get caught up in technology as the marketing world continues to change at lightning speed. However, it’s important to remember that technology is most effective when it is used as a tool to extend the ever-powerful “word of mouth.” Whether marketing programs, cultivating new donors, or engaging volunteers, word of mouth reigns supreme. The vast majority of your volunteers are online. How can they use their profound networks to share the work of your organization and engage their friends (real or virtual!) with you? Provide your volunteers with carefully crafted messages about upcoming programs for them to easily post on their Facebook status; ensure they list their volunteer work with a link to your website on their LinkedIn profiles; and ask that they forward your volunteer opportunities to friends and colleagues who may have the skills you are seeking in new volunteers.

Engaging volunteers to enhance your marketing efforts is a powerful strategy. Developing project-specific opportunities for people to share their experience as marketing directors, PR specialists, writers, or graphic designers will attract new volunteers to the organization while also helping you fulfill your strategic objectives. Meanwhile, engaging your existing volunteers in your marketing efforts is also critical. They know your organization and can tell your story in ways that staff can’t. Having them share why they feel connected to your mission and how your organization helps make the world a better place is compelling and powerful and will strengthen your presence now and in the future.

For additional ideas about how volunteers can help with your website, see Talance’s earlier posting, 21 Ways Volunteers Can Help with Your Website.

About the Authors

Jill Friedman Fixler is a thought leader on building organizational capacity through re-inventing, re-engineering, and re-vitalizing volunteer engagement. As Founder and President of JFFixler & Associates, Jill combines her skills as a consultant, trainer, facilitator, public speaker, and coach to share new volunteer engagement strategies with organizations throughout North America.

Beth Steinhorn is a Senior Strategist with JFFixler & Associates and has over two decades of experience in nonprofit organizations, including museums, education agencies, and faith-based organizations.

Stuff goes on at your organization, and you need to tell people about it. That’s frequently the level of consideration people give their website calendar. That’s selling yourself short. Calendar tools, especially those that work on content management systems like Drupal, are full of features that can help you engage more people at your site and your events.

1. Automatically publish and expire events.

Sometimes you want to add events that don’t show up until they’re relevant. Maybe there’s a special launch you don’t want anyone to know about until a particular date, but you don’t want to have to remember to add it later. By scheduling your event to appear on a certain date, you don’t have to. You can also similarly set events to expire.

2. Subscribe to new events via RSS feeds.

If you have an RSS-using audience, they can subscribe to your calendar’s automatic RSS feed to find out what’s happening as soon as you add it.

3. Feature special events on your homepage.

Some events are really special, and you want them to show up on a particular page of your website, such as the homepage. You can have a Featured check box that lets you highlight events without having to redundantly enter them in two places.

4. Export events in iCalendar format.

ICalendar format allows you to share event information and display events in different programs, such as Microsoft Outlook or Google Calendar. You can have a tool that lets people automatically convert your website’s events in iCal format so they can easily add it to their personal calendars.

5. Add a date-picker to the homepage.

Rather than a plain link that says Calendar, add a little date-picker that lets people choose a date in the month and see what’s happening then.

6. Highlight what’s happening this hour, this day or this week.

Websites can look much more active if you can see what’s going on in the immediate future. Your website can automatically create lists to show what’s happening in set timeframes.

7. Set regular events to recur.

If you have a training session that happens every Tuesday of every month, you can add it once and have it appear on every Tuesday thereafter.

8. Create event categories.

Some of your events may appeal only to staff members, some may relate to holidays. You can create categories on each of your events to create classifications that show events that match only those categories.

9. RSVP.

If you have an event coming up that you need people to RSVP to, you can do it directly from your calendar.

10. Sign-up.

Similarly, you might need people to register for an event. Why not include the sign-up form directly in the event itself?

[Photo credit: Happy Birthday Candles on Angel Foods Cake by Rob J Brooks, on Flickr]

Do enough people know about your website? It can and should be your most powerful marketing tool, delivering a steady stream of new visitors and pushing your message to a wider audience.

Increase your cyber-reach without over-burdening yourself by performing one small task a day throughout March with our Task-a-Day Website Promotion Checklist.

This freebie is part of our year-long birthday celebration. We’re celebrating our 10th year by giving out presents to YOU. This one is coming at you from now until March 31. Hurry, though, because after the 31st, it will be gone. Make sure to check in for our April birthday surprise.

Organizations are so passive when it comes to their websites, but you want to be just the opposite. When you want something, ask for it. Otherwise you’ll never get it. Opt for active urgent language. Rather than, “Our Newsletter,” change your text to “Get our newsletter now.”

Minor change, major results.

Here are some sample calls to action you can put on your website now. Each should be a link or a button – something that will let your visitors complete the action.

1. Donate now!
2. Sign up for our newsletter
3. Take a tour
4. Sign up for free
5. Be a volunteer
6. Read the buzz
7. Register immediately
8. Try it
9. Give us feedback
10. Support us
11. Help us today

[Photo credit: Vintage Wedding Postcard ~ Bride & Groom, on Flickr]

So you’ve decided to start a blog – good for you! Blogs are important ways for you to build a faithful following and enrich your site with valuable content.

But before you open up your first free Blogger or Wordpress account, think about how that blog will integrate with your overall communications strategy and online presence. Websites and blogs should support each other, not compete. Too many efforts are siloed, the blog hanging off the side like an extra appendage, or vice versa.

A few ideas for integrating them more closely:

Publish blog entries directly into your website. If what you’re writing in the blog relates to your site, make it show up there. Vice versa, if you’re creating content within your main website that could be useful for your blog readers, republish.

Share tags. Tags, or categories, can be shown on both website material and blog entries. Link them together.

Make the blog appear within the framework of your website. The Talance blog is actually on Wordpress while our website is on Drupal. But we’ve made them look the same so you never really feel like you’re leaving our website.

Create a related links section at the bottom of blog entries that refer back to related material on your main website.

Create a Feedback page on your blog that links back to your website feedback page.

If you’re trying to sell a house, update the kitchen and bathroom. If you’re trying to get people to use your website, do it with these easy upgrades.

1. Most recent blog entry.

Some organizations have a blog, but hide it. An easy way to bring your words closer to your visitors is not only to provide a prominent link to your blog, but to also let the first few entries display on your homepage.

2. Twitter feed.

If you have a Twitter account, you should provide access to it on your website. It’s surprising how many organizations have an account, but you’d never know it by visiting their site. Treat your Twitter updates just like your blog updates, and show the most recent ones on your website.

3. Big Share buttons.

Any time you publish something worth sharing, you should encourage people to do so through e-mail or a social network. Big buttons encouraging people to share do better than small ones.

4. One-click donation.

It’s a pity if you miss out on donations simply because no one can figure out how to donate on your site. Make sure it’s easy to donate by clicking just one link.

5. Search.

If you have more than five pages, include a way to search your website. And make search easy to find. No hiding it in the lower regions of your site.

6. CMS (Content Management System).

If you’re struggling with keeping a mass of single-file pages looking the same, give up and get a CMS. Your visitors will respond to the organization.

7. Call to action links.

Tell people what you want them to do whenever you provide a link on your site. If you want donations, name your donation button “Give.” If you want people to register for your newsletter, call your newsletter link, “Sign up for the newsletter.” People will respond if you make it clear.

8. Home link.

Always, always provide a clearly labeled link that says Home.

9. Feedback form.

If there’s no way for people to respond to you, they won’t. Make it easy with a feedback form.

The best thing you can do for your website is to keep thinking about it. Keep tabs on what people like and what they ask for. Make upgrades on a regular basis, and you’ll notice a difference.

One of the best ways to get people to use your website is to ask them. As simple as that. Of course you can, and should, personally ask people to use your site. Tell them it’s there and ask for feedback. But there’s also a frequently overlooked widget that does the job for you.

A Share toolbar or button (see ours at the bottom of this blog entry) is adept at asking people to brag about you. You can plug it into your website, blog, or social networking page, and give people one-click access to share your best resources with their connections.

It’s a fast, cheap and easy way for you to boost traffic to your site.

Advertising people will tell you that before anyone will act on an ad, they have to be reminded 18 times. That’s a lot of dead-horse beating. It’s all the more effective if you can find online and offline places to promote. To get you started, here are 18 ways you can tell people to visit your website:

1. Put your website address on your return address labels
2. Mention your website on your voice mail recording
3. Add your site to your e-mail signature
4. Mention any new development any time you talk to someone
5. Update your business cards with your address
6. List yourself in directories
7. Ask partners to display literature with your website
8. Open a Facebook, MySpace and Flickr page and send people back to your website
9. Create a custom background on Twitter and make sure it has your website on it
10. Wear your web address – have it printed on T-shirts, hats, bags or even cheap buttons
11. Put a custom magnet on your organization’s car
12. Send out press releases
13. Encourage paper newsletter subscribers to read issues online
14. Send an e-mail with your new website to everybody you know, and as them to forward it to anyone they know
15. Have a website launch party/fundraiser
16. Start a blog – more pages means better online coverage
17. Add a Send This Article to Friends button on your website
18. Hang posters with your web address

[Photo credit: Megaphone. by Mal Cubed, on Flickr]

Twitter messages (aka tweets) may be limited to 140 characters, but have an impact greater than your typical sentence. Follow these tips to make sure your efforts aren’t the equivalent of online mumbling. (Curious about what Talance is saying? Follow us @talance.)

Make sure people are listening.

Just because you’re tweeting doesn’t mean anybody knows about it. Make sure to tell them. Announce it in your bulletin. Mention it during meetings or services. Upload your contact lists to see who in your network is using Twitter. Take steps to make sure people know about your Twitter initiative.

Say something worth saying.

Even if everyone in the world is listening, they’ll tune out if you don’t say anything worthwhile. Plan what you’re going to say, and make sure it’s worth saying. This doesn’t mean you need a daily Twitter script, but it does mean you should think about what topics you’ll be covering. I keep a sticky note on my monitor that has a list of the topics I want to make sure to cover in Talance’s communications.

Repeat your tweets on your website.

Your website should be the central hub for all your communication. This means that any Twitter, Facebook, e-newsletter, etc., project you have should lead back to your site. Since you can keep deep stores of information on your site, this is your opportunity to point people there for more details. In terms of Twitter, this means showing your most recent tweets show up in a Twitter feed, and also providing a link back to your Twitter account on the homepage.

Repeat your tweets everywhere else.

Most social networking services, including Facebook, Delicious, LinkedIn, MySpace, Wordpress blogs, all have Twitter plug-ins, which allow your most recent tweets to show up on those services. Use them!

Energized?

Start bragging about your tweets by telling us about it in the comments box below.

The blockbuster conference for the Union of Reform Judaism was a somber affair, the JTA reported. Namely because synagogues are suffering attrition, budget cuts and shakier unions (the URJ was recently restructured).

Now is time for congregations – no matter the faith – to take a lesson from the conference, delivered by URJ President Rabbi Eric Yoffie. Set up a blog:

A big aspect of the URJ restructuring involves greater reliance on the Internet. In his Saturday sermon, Yoffie asked Reform congregations to set up their own synagogue blogs, which he said should be used to stimulate real conversations between members “and not be just an electronic version of your temple newsletter.”

I’m so glad to hear this directive come from the top, because if you were to devote yourself to only one social media tool, make it a blog. This is true for just about any nonprofit looking to build a wealth of knowledge and resources for its community, but it’s especially true for any congregations.

They’re useful because they give you a forum for writing articles. Each article gives you the chance to expand on your synagogue or church’s mission while soliciting comments from your community.

But knowing you’re going to do it and doing it are two different things. Here’s a quick overview of how to start.

1. Define your audience.
2. Decide what you’re going to write to your audience. What makes you unique?
3. Decide who will write blog postings. It doesn’t need to be a single person. Share the load across your organization.
4. Review other successful blogs to see what you like.
5. Choose a good blog name.
6. Choose a good domain name.
7. Choose a reliable web host (like Talance!).
8. Decide if you’ll be hosted on a service like Wordpress or through your website.
9. Work with a designer for a professional design, or integrate into your existing website
10. Place an RSS icon at the end of single posts
11. Organize your categories
12. Offer email subscriptions
13. Add Google Analytics or Clicky and track your stats
14. Stick with it! Blogs take time, but they become more valuable with the more dedication you give them.