[Have a question you’d like answered? Use the comments form at the bottom of this page to submit it. We’ll review your question before posting (don’t be shy about asking!) and get back to you with a response.]

Last week, I mentioned one of the most frequently asked questions we receive is: “What is Drupal?” A close second is: “What’s the difference between Drupal and Wordpress?” This is closely related to the frequently asked, “Which is better: Drupal or Wordpress?”

Drupal, which you learned last week, is a content management system (CMS) that you can use as your website. It’s also great at handling big gobs of information, like contact databases, or handling things like online shopping. It can also have a blog in it.

Wordpress, on the other hand, is a CMS that’s purpose-built for blogging. There are some pretty sophisticated Wordpress sites that can do a lot, but it really excels at blogs. It handles new posts (like the one you’re reading right now) and comments excellent. It also has really great SEO.

In summary, Drupal is great if you want a scalable, easy-to-use, super-powerful website. Wordpress is nice if your primary goal is to publish blog articles and develop some conversation around those.

[Have a question you’d like answered? Use the comments form at the bottom of this page to submit it. We’ll review your question before posting (don’t be shy about asking!) and get back to you with a response.]

One of the most common questions we’re asked here at Talance is: What is Drupal? It’s the technology that envelopes our every single day, but that doesn’t mean that everyone – or the common Web user – knows what it is. But it’s worth understanding, because a website built on Drupal can make your life a lot easier.

First off, let’s get the name out of the way. “Drupal” is a non-grammatical variation of the Dutch word “druppel,” which means “droplet.” It was invented by Dries Buytaert, who is Dutch, in 2001. It’s pronounced “DREW-pull.” Rumor has it he tried to call it “dorp,” which means “village” in Dutch, but made a typo when he registered it.

Drupal, in a phrase, is an open-source content management system. Now hold on, all of you now thinking, “But what do ‘open source’ and ‘content management system’ mean?” I’ll decompress that phrase.

Content management system

A content management system (CMS) is a used to manage the content of a website. It allows someone who may not know anything about how to create or edit webpages with languages like HTML, to manage the creation, modification, and removal of content from a website without needing the expertise of a Webmaster. Most CMSs include publishing, format management, revision control, indexing, search and retrieval.
(From SearchSOA.com Definitions)

Open source

Open source software is usually developed as a public collaboration and made freely available. It is intended to be freely shared and possibly improved and redistributed by others.
(From SearchEnterpriseLinux.com Definitions)

Those two definitions get to the core of what Drupal is. It’s a free piece of software that anybody can use to build and manage a website without being a technical genius.

The “free” part means that you don’t have to pay for license fees, as you would with a system built by a company like Microsoft. You only pay development costs, which boils down to much more powerful websites for much less money.

Websites built with Drupal aren’t any old brochure websites – you can really build on to these. Drupal websites incorporate blogs, forums, e-commerce functionality, contact management, donation management, social networking tools and a whole lot more. Here’s a sample of the things we regularly put into the websites we build.

You’re a busy person. You don’t have oodles of time, money and technical expertise to put into your synagogue website.

And now you don’t have to.

Talance is launching a new service called Synagogue Sites 1-2-3 that makes it a breeze to have a website that truly communicates with your congregation. This is no electronic brochure.

>> Get more details and pricing here.

Here’s how it works:

1. Pick your favorite design

Get started with a clean, super-powered website hosted on the Drupal content management system (CMS). It includes tools for improving search engine optimization, a Microsoft Word-like text editor and six months free Web hosting.

2. Customize

Send us your logo (if you have one – we can help if you don’t), your two favorite colors and a couple pictures to include on the homepage. You can also pick from any of these Web tools for free:

• E-Newsletter
• Interactive Calendar
• Blog
• Advanced site search
• File storage
• Listserv
• Membership forms
• Members-only section
• Photo album
• Registration form
• Shabbat times calendar
• Weekly Torah Portion (from MyJewishLearning)

You can keep updating from an extensive list of advanced Web tools.

3. Relax

We do all the set-up and configuration to get you up online fast – in just five working days.

Special Bonus: Are you a Synaplex synagogue? Mention it when you sign up, and receive 20% off through September!

Learn more and sign up today!

http://www.jfsmetrowest.org

We’re glad to announce the launch of Jewish Family Service of MetroWest New Jersey. It’s a social service agency that needed help reaching families in need and more donors via the web.

Jewish Family Service of MetroWest New Jersey offers a wide range of mental health and social services to people of all ages. But the agency was having a hard time delivering its message online. They were worried about their low presence in search engine rankings, the site’s confusing navigation, a lack of new donors and a low number of new client intakes. What’s more, the in-house staff couldn’t edit – or even see – the old website.

We (Talance, Inc.), a Boston-area Web development and design firm that specializes in user-friendly websites for non-profits, created for them an easy-to-use website with high visibility and the ability to accept online payments.

The Drupal-based website—which includes optimized search engine capabilities, an online shopping cart for accepting donations and selling tribute cards, a calendar of events, a news updates section, a newsletter and more – is now manageable by a staff without any in-depth technical expertise. The site also effectively informs its constituency about upcoming events and community resources. The new platform has helped JFS MetroWest achieve its goal of having a lively website that’s easy to maintain, increase donations and publicize a rich selection of programs and services.

Project Breakdown

• Better design: the old black and white design was replaced by a vibrant site with color photos that represent the services offered by the agency.
• Expandable text-based menus: Given the extensive menu of services available to the community, Talance created a menu that allowed for many options that don’t look overwhelming.
• Shopping cart: The new shopping cart allows donors to purchase tribute cards, make donations and buy tickets for events.
• Calendar: The new and improved calendar brings the numerous events and programs onto the homepage while highlighting what’s available on the current day.
• JFS in the News: A list on the homepage allows the agency to highlight its most recent media coverage.
• Newsletter: A customizable newsletter can go out to the constituency while being archived on the website.
• Friendly URLs: As part of an overall search engine optimization (SEO) campaign, each page has a unique address that’s easy for visitors to read and that is easily catalogued in search engines.

Check out the whole case study to learn more.

I like to think I'm fluent in English, being born and raised in America and all. But sometimes I feel like I'm learning a new language: technospeak. Every industry is rich with its own jargon, but because so many people use the Internet, the technology industry's jargon frustratingly works its way into common speak (remember when we all laughed about the word "blog"?). You don't need to know what all this terminology means (like undercooked spaghetti not all of it will stick), but here are what I consider the top five most important tech terms that are worth learning.

1. SEO (search engine optimization): “… the process of improving the volume and quality of traffic to a web site from search engines via … search results. Usually, the earlier a site is presented in the search results, or the higher it 'ranks,' the more searchers will visit that site." From Wikipedia. See blog postings on SEO.
2. Open source: “… a development method for software that harnesses the power of distributed peer review and transparency of process.” From the Open Source Initiative. Software code that is created under open source guidelines (such as Drupal – our CMS of choice) is open to anybody to use without licensing restrictions.
3. RSS (Rich Site Summary or Really Simple Syndication or RDF Site Summary, depending on who you ask): “… a format used to publish frequently updated works – such as blog entries, news headlines, audio, and video. An RSS document (which is called a 'feed', 'web feed', or 'channel') includes full or summarized text … [that] benefit publishers by letting them syndicate content automatically. They benefit readers who want to subscribe to timely updates from favored websites or to aggregate feeds from many sites into one place. RSS feeds can be read using software called an 'RSS reader', 'feed reader', or 'aggregator', which can be web-based or desktop-based.” From Wikipedia. Here's the Friendly Web Tools Blog RSS feed and instructions on how to use it.
4. Microblogging: “… the practice of sending brief posts to a personal blog on a Web site, such as Twitter or Jaiku. Microposts can be made public on a Web site and/or distributed to a private group of subscribers. Subscribers can read posts online or request that updates be delivered in real time to their desktop as an instant message or sent to a mobile device as an SMS text message.” From SearchMobileComputing.com. Follow Talance on Twitter.
5. Social network fatigue: “The ennui induced by persistent solicitations to join new social networks. It is especially acute in those who are already members of more MySpaces than they can remember." From Wired.

This Halloween I might dress as the economy. I can’t think of any scarier. You’re right to be scared too, especially if you’re a nonprofit and beholden to funders, because you’ve got to make the case why you need a good website.

Hold on. Reality check: you aren’t thinking of cutting funding for your own website, are you? That would be a grave mistake. Websites are not only the public face of your organization, but the best tool you have to information and create a community on a budget.

Now that we’ve got that straight, let’s look at the top 10 things your website should have so that it gives you a good return on your investment. And just hanging in there won’t cut it. People will stop visiting your site – and thinking about your organization – if they don’t see some worthwhile action happening online. This is one of those times you need to invest.

In no particular order (because they’re all important), here are 10 things your website simply must have and that will wind up saving you money.

1. Contact form. You can always post your e-mail address on your website, but be prepared to be overrun with spam. Avoid this by putting a contact form on your site to make it easy for your website visitors to reach you and to avoid spammers at the same time. You might also think of adding a Captcha to your form.

2. A place for feedback. This could be a contact form, but better yet, let your website visitors leave comments. This might be on your blog, on news postings or on articles. You can also allow ratings, which lets people cast their vote.

3. Consistent navigation. Make sure people know where to go on your site by putting your navigation in the same place everywhere.

4. Regularly updated information. Freshness keeps people coming back. At the very least, make sure you’re cycling through new content on the homepage on a weekly basis. Blogs and Twitter accounts make this an even easier way to create an online community through content.

5. Analytics. Try a tool such as GetClicky.com or Google Analytics to find out when people are coming to your site, where they’re from and a whole load of other stuff. Analytics tools are way more powerful than a counter.

6. Donate now button. If you’re a nonprofit that accepts donations from a constituency, make it clear and easy.

7. Address front and center. A street address. With a phone number. Do it.

8. Search tool – for your site, not someone else’s. A search box will help your visitors find exactly what they need. But don’t make the mistake of putting a Google search box or a search tool from another site on yours. You just make it easier for people to leave.

9. Really good URLs. This starts with your web address (I know nonprofits are swimming in alphabet soup, but don’t make everyone else guess your acronym). Then make sure you have Clean URLs installed throughout.

10. A CMS. A content management system will make these things a bajillion times easier to do if you have a publishing system in place. Here’s how we do it.

I’m always telling you that you should be using a web content management system (CMS), but what does everyone else think? A few good ways to find out how and why other organizations are using CMSs is to check out these useful surveys.

Here are some nice ones from …

UC Davis

Helpful take-aways:

• Over 60% of respondents are in institutions currently using a Web CMS
• Institutions were more likely to employ open source or custom-developed solutions over proprietary/commercial systems
• Most instances of Web CMS systems are small, centralized deployments of under 40 sites and 40 or fewer total users
• Over 75% of Web CMS adopters provide formal training to users
• Most Web CMS adopters would choose the same system if they had to do so again
• Overall, there were no clear-cut “market leaders” in the broad field of Web CMS solutions identified by the higher ed institutions that responded to the survey. However, Plone and Drupal – both open source solutions – are in relatively heavy use.

CMS Web Report from CMS Watch

The full version is almost $1000, but you can see a free excerpt.

Helpful take-aways:

• Most Web CMS customers face a greater risk of over-buying than under-buying

What CMS are you using? Take our survey – it’ll take five seconds. Promise.

Visitors to the Talance website are split 50-50 between Internet Explorer users and Firefox users. I wonder how many of the Firefox users are really using the Web browser to their full potential.

The true benefit of Firefox is the add-on. An add-on is a feature or tool that you can download to work in conjunction with your Firefox web browser. Here’s a nice article from the Boston Globe about how Firefox works.

Here at Talance HQ, we have a million of these installed, but two that we like for nonprofits or any user are:

• Effortless Good, which donates a bit of your Amazon purchases to needy causes
• Adblock Plus to suppress annoying web ads
• Since you’ve supressed annoying commercial ads, you might replace them with openhanded, which replaces standard Gmail ads with charitable ones
• InFormEnter, which makes web forms easy to fill out

To find more, check out the always interesting and useful ResourceShelf blog has a list of the most useful add-ons to use with Firefox.

And Lifehacker is always running articles on useful Firefox extensions.

Let me know which ones you like best.

If you’ve heard the words “Drupal” and “Joomla” but think they may be ancient tribes, have I got the online seminar for you. Since one of the most common questions I hear from a potential client is “What is a CMS, anyway?” we’ve put together a webinar to answer just this question.

Sign up on our website (for free), and you can learn:

• What a CMS (content management system) is and what it does (hint: it’s a great way for you to manage your website)
• Why it’s important for nonprofits
• Advice on how to budget for a CMS project
• And more!

Hope to connect with you May 20 at 2 p.m. Eastern.

http://www.talance.com/event-registration

Let me know if you’ll be in Boston for Drupalcon 2008 – I’d love to meet you. I’m on the planning committee for the event and am helping to organize. If you’ll be in town, let me know, and I’ll be happy to see you there! http://groups.drupal.org/boston2008